Help · The Promise
Shipping, Returns & Care
Everything you need to buy with confidence. Questions? Message us on Instagram or WhatsApp.
Shipping (Indonesia)
- Couriers: JNE, SiCepat, AnterAja; same-day via GoSend / GrabExpress (Jabodetabek).
- In-stock orders ship within 1–2 business days. Made-to-order (golf/court dress): 2–3 weeks.
- Free shipping over IDR 1,000,000. Flat rate below. Tracking sent via WhatsApp + email.
- International shipping on request via WhatsApp.
Returns & Exchanges — our Fit Promise
- First size-exchange is free within 14 days — unworn, tags on, hygiene liner intact.
- Refunds to your original payment within 7 business days of us receiving the return.
- Made-to-order and hygiene items (final sale) are exchange-only.
- Faulty item? Free replacement + return shipping on us.
Care — protect the fabric
- Cold machine wash inside-out, gentle cycle, like colors, mild detergent.
- No fabric softener (it coats performance fibers), no bleach, no ironing on logo/print.
- Hang or lay flat to dry — avoid high dryer heat to preserve compression & recovery.
- Rinse after golf/padel sun & sweat to protect UPF and color.
Authenticity & Quality
Every piece carries a woven NANAKO gold-ring label + wax-seal hangtag. We publish fabric composition, GSM, and UPF/OEKO-TEX ratings per product where certified. Proudly made in Indonesia, small-batch, numbered drops.
Payment
Cards, GoPay, OVO, DANA, ShopeePay, QRIS, and bank transfer/VA via secure gateway. Gift packaging & notes available at checkout.
Your Privacy
We handle your data under Indonesia's Personal Data Protection Law (UU 27/2022). We only use your details to fulfil orders and — with your consent — to send drops & offers. Unsubscribe anytime.